Google has responded to a report that its search engine “fails” to accurately show the identities of millions of Australians who search on its services.
The report by Australian privacy and information watchdog Privacy Commissioner, Mark Dreyfus, has prompted Google to confirm it is aware of the issue and has been working to resolve it.
“Google is committed to improving the accuracy of its search results, and has worked with the Privacy Commissioner’s Office to address the issue,” Google told ABC News in a statement.
A Google spokesperson told ABC Radio National’s Breakfast program that Google “is not currently able to provide a direct answer” as to why it doesn’t provide accurate results for users in Australia.
Google has been criticised in the past for providing inaccurate information to its users and in 2016 was forced to apologise after it wrongly reported that a woman had died in a car crash.
In a statement to the ABC, Google said it had “reached out to the Privacy and Fair Trading Office of the Australian Competition and Consumer Commission (ACCC) to resolve this matter”.
“As Google is a search engine and a search provider, we are committed to providing the best user experience, so we are working with the ACCC to ensure that we continue to improve our search results for Australians,” Google said.
“Google searches are a huge part of our business and we believe that Google’s search algorithms should provide accurate and timely results for its users.”
The privacy commissioner’s office said it would investigate Google’s data collection and storage practices and ensure Google had the best practices in place.